This is to see if they are working on the servers or not. But the higher-ups want to see network activity of someone connected to the vpn. Best way to monitor user activity when someone is connected to company vpn Networking.I do my best to follow as many best practices and minimize customers data. Without a full time lawyer, you'll never be 100% bulletproof from possible data exposure or a crappy EULA/ToS unfortunately. My general contract with my clients does extend out to allowing other third parties to do work and have access to their system, but to be held to the same standards of security that I am. I don't disclose the location of those back end service centers to customers. They have safeguards in place to ensure that the plain-text version of passwords that are shared aren't available to their NOC staff, it also generates a random changing pass for their login when needed. For instance, with Continuum RMM they have their NOC service that is based mostly in India. If it is way too over-reaching I simply won't use it. As far as disclosing it, I don't disclose my every workings to customers but then again I don't tend to use anything that would warrant needing to let them know for instance that "Hey, this software grabs analytical info on your computer, users or network". I'll look a bit further into their privacy policy. Don't get me wrong, this kind of stuff can be really evil, it depends on what is actually collected and transmitted, and by which means it is transmitted and to whom. This could be something as harmless of analytics to determine for instance the best known times to reboot a system, or how client endpoints end up getting infected based on what type of site they were on directly prior to visit a website. Most any platform is going to claim to use SOME form of your or your clients data in some way. The privacy policy is something however that does warrant a closer look. Nothing in that statement from Comodo is out of the ordinary for most of the RMM platforms I've seen, demoed or used. Do you disclose that stuff to the client? The RMM experts are good to install software, manage security patch fixes, update software and much alike through remote access.Īlso, be sure to read their privacy statement about collecting and using your data - or your clients'. This stands a criterion for the MSP to decide and priorities critical issues and works on it to fix it in the first place. The ticket is categorised based on the type and the severity of the issue. An automated ticket is created, when the agent identifies any issue in the machine. The agent also helps the MSP to get a clear acumen on the device status and gives a heads-up, if there exists any issues and resolves them from remote. The agent stands a liaison and communicates about the complete status and health of the device to the MSP. If I was ever considering it, this paragraph changed my mind.ĭuring the process of RMM installation, an impression called agent is installed on the users' workstations, mobile devices, servers and other endpoints. I was just going to use it for the free RMM functions on customers who don't want to buy into my MSP options, but in lieu of a retainer I was simply going to charge a small fee per computer that actually gives them some value while giving me insight into their network, something like $10-15 a system.Ĭurious to see some feedback from other MSPsīased on your post, I did a little reading on Comodo. about this? What solutions have you or are you looking at? I was checking out Comodo One which is free and you can add paid add-ons for additional features. No offense to you awesomely personable East coasters, my wife is from New York after all.Īnyone else out there using Continuum who is a bit P.O. What the heck is with these hard East coast companies being so crappy to their customer base? I'm not sure if it's an East coast thing to just be so old school greed corporation. They also started charging 3.25% if you pay them with a CC. They already have upped their prices for endpoints twice since I've been with them and apparently had another 20% hike in prices on some services that I was thinking of using but won't now. Month to month is still an option, however at a 10% increase in price. They have recently decided that month to month isn't enough and they are seeking 1, 2 and 3 year contracts. So the price hikes for Continuum are getting a bit stupid. After all, it wasn't that long ago that LogMeIn hiked their prices up astronomically and from what I was told the CEOs from Continuum and LogMeIn are golfing buddies and their buildings are next door to each other. Well, I should have seen this coming when I first got into Continuum.
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